Learn About ScholarNet Data Security With Rob Boisen

ScholarNet Blog Articles | November 30, 2021

Meet Rob Boisen, who manages the ScholarNet contract with lenders to make sure data stays secure and audit requirements are met.

While your representative and our Care Team may be the ScholarNet team members you know the best, it takes a small village to support our secure, effective private loan processing solution. Meet Rob Boisen, an important, behind-the-scenes ScholarNet team member who applies his deep experience and knowledge every day.

What is your role at ScholarNet?

In my role as manager of ScholarNet partner relations, I manage our ScholarNet contract with lenders, making sure that we meet all contractual data security and audit requirements.

How long have you been building your relationship with ScholarNet?

I’ve been familiar with ScholarNet for over 20 years, and part of the ScholarNet team for the last two years.

What is your professional background?

I joined Great Lakes in 1997 as an IT consultant, and focused on building loan origination systems, many of which interacted directly with ScholarNet. In 2003, I moved to the business side of the house as manager of industry and government relations. In that role, I participated in national industry groups to establish data transfer standards, such as CommonLine and Common Account Maintenance (CAM). I also managed Great Lakes contracts with Federal Family Education Loan Program guarantors and the federal student loan servicing contract with Federal Student Aid. Data security was a very important aspect of each of these roles.

How do your personal strengths help you in your role with ScholarNet?

ScholarNet is a logical fit for me in that I am comfortable with both the technology and contract sides. I understand the importance of keeping customer data secure, as well as the negative impacts a data breach would have upon customers and businesses.

What do you find most rewarding about your position and role with ScholarNet?

I enjoy working on a team that takes pride in providing the highest level of customer service possible.

Does this role carry over into your personal life?  

With my kids, I probably warn a bit more than the average parent about the importance of keeping personal data safe.

What do you think ScholarNet users would be most surprised to learn about the tool?

I think that some users might be surprised to know that ScholarNet has been serving schools and lenders since the mid-1990s, and that ScholarNet is provided to schools at no charge.

Who was your greatest mentor and how has that impacted you?

I don’t think I had a single ‘greatest’ mentor, but I believe I’ve learned valuable things from just about everyone I’ve ever worked with. The best ones were always professional, had empathy and could motivate others to work together to accomplish common goals.

When you’re not making sure ScholarNet data is safe and secure, what do you enjoy doing in your free time?

I enjoy spending time with friends and family, and pretty much anything that involves being outside.

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