FAQs

No. ScholarNet is free to all schools and borrowers.

ScholarNet is lender-neutral and works with all CommonLine participants.

ScholarNet activation can be completed in as little as two days.

Once you decide you’d like to use ScholarNet, you’ll send an email notice to your representative. We’ll set up a brief call with you to verify several details we need to get started. Then, we’ll handle all aspects of setup, including notifications to lenders and training.

Our ScholarNet team handles all aspects of setup, including notifying lenders. They’re used to receiving these notifications from us, and they know that working with ScholarNet creates efficiencies for them, too.

Yes. ScholarNet can accept CommonLine files to save you from manually entering data, and it provides response files that can be loaded directly into the school’s Financial Aid Management System (FAMS). Please contact your ScholarNet representative for help with this.

ScholarNet can provide email notifications to let you know when certifications are waiting to be completed. If you don’t receive an email, there are no certifications to be completed.

Yes, you can register to various reports that help you track specific types of activity, at no cost.

With Central Disbursement Service, you receive all disbursements from participating lenders electronically.

Yes. Information is compiled from hundreds of private loan providers into a single roster for simple electronic disbursement.

Schools can request refunds electronically using a single roster. CDS will compile information and accurately disburse refunds to the appropriate private loan providers. Refunds are issued via electronic funds transfer (EFT), automated clearing house (ACH), or check, whichever best suits the needs of your business office.

You can set your preferences for disbursements, indicating a specific day (or days) of the week for disbursements to be made, based on your convenience.

Yes, you can easily pause, suspend, or modify your disbursement day(s) for holidays, office closures, or absences, allowing disbursements to be conveniently integrated into your workflow.

For password resets, to register a credential, or for assistance with logging in, please contact the Care Team.

To request access for an additional ScholarNet, FastChoice, Portfolio Navigator or CDS user, please have the school administrator notify the Care Team of the product type and the level of access required (e.g., edit, view only, etc.). Please provide the username, email address, title, and phone number to complete the request.

Absolutely. Your dedicated representative will work with you to schedule training and will continue to provide ongoing support. Our representatives have an average of 13 years of experience working extensively with ScholarNet products. Each of them has financial aid office experience as well, so they understand the questions you’ll have. We also offer two webinars, Getting Started with ScholarNet and Getting Started with FastChoice, several times a month.