Top ScholarNet Questions: Asked and Answered
No matter how simple and streamlined a solution is, we know there’s always a few questions running through your mind! We’re sharing several commonly asked questions, but if you have others, we’re always here for you.
Q: Is there a fee to the school or borrower?
No. ScholarNet is free to all schools and borrowers.
Q: Will training be provided for our staff?
Yes. Your dedicated representative will work with you to schedule training and will continue to provide ongoing support. Each of our ScholarNet representatives has an average of 13 years of working knowledge of our products. We also offer Getting Started with ScholarNet and Getting Started with FastChoice webinars several times per month.
Q: Do you work with all lenders?
ScholarNet is lender-neutral and works with all participating CommonLine providers.
Q: How long does it take to get set up?
We can get you set up in as little as a couple of days, but it really depends on when we receive the signed Central Disbursement Service (CDS) agreement from you.
Q: How are lenders notified that we are a ScholarNet school?
Our ScholarNet team handles all aspects of the setup, including notifying lenders.
Q: Can I import my certification files from my Financial Aid Management system (FAMS)?
Yes. ScholarNet is able to accept CommonLine files to save you from manually entering data—and it provides response files that can be loaded directly back into the school FAMS. Please contact your ScholarNet representative for assistance.
Q: Can I receive notification of new activity from a lender?
Yes. You can receive an email to alert you of new activity daily so you don’t have to remember to go in and check what’s happened. You can also subscribe to various reports that help you track certain types of activity.
You’re encouraged to share concerns or questions with your ScholarNet representative. If you have questions about how ScholarNet has worked for your colleagues, join the conversation on LinkedIn or see what your peers at Clemson University and Whitworth University have to say in case study blog posts. To stay in the loop with ScholarNet news, sign up for our monthly newsletter today.